Club 30's "Kill the Boredom Demon" Jive Pad, 24th Edition

last SG · 2006-12-19T12:25:44+00:00

Actually Singtel have a reputation of putting up wrong prices and wrong promotional plans etc but they always honor them

the_don SG

arlow everyone!!!!

phew i finally managed to catch my breathe. been busy covering my bon-bons from being flamed in the office. i hope i dun catch fire *cross fingers*

Wanda SG

That's very rare. It's ok to tell the public member nicely but to get into a heated argument....i feel your colleague is gonna be at the losing end.

Meanwhile, I'm preparing for battle when the singnet manager finally does call me....if he has the guts.... to admit their staff (more than one) made a mistake. I wonder what's their next higher level after manager? Twisted Evil

elindra SG

Btw anything exciting in Bangkok?
I heard a few bombs went off Surprised

elindra SG

What did Singnet do to incur your wrath Razz

fudgester SG

The way I see it, customer service works both ways.

If customers want to be treated like kings, then they should be humble and polite.

If customer service personnel wants to be treated with respect, then they had better treat their customers with dignity.

Having worked in the customer service line several times before, I know what it's like to be at the receiving end of a jackass customer who only exists to waste the amount of available oxygen in the atmosphere. Evil or Very Mad

the_don SG

if i am not wrong, it is

Customer Service Officer -> Asst Retail Manager -> Manager -> Business Manager (this one will be in charge of a few shops, not stationed at 'Hello' shops)

the Bear SG

due to the extra-long weekend, the queue number at lunchtime was over 600.. the poor sods at that section, one of the organisation's battlezones, will have to work late today..

in other news, i'm going through the 4th draft of the script which my colleague gave her views to the vendor for... i think i've run out of blood and i just vomited my spleen out Razz

4 drafts later, basic mistakes which we have corrected over and again, talked to them over and again, wrote to them over and again, are still being made...

oh well.. i look at it as a test of my patience Laughing

the_don SG

the bkk trip is 2 weeks from now. and ya i saw the news abt the bombs. thank goodness i'm gonna stay at baiyoke. it's pretty worrying cos the bombs r around or in the bangkok city.

I think i'll watch and see how the situation is before deciding to go or not. (TX say he still wans to go) Shocked

elindra SG

x2 Mad

Yeah I have been in customer service too and seriously for some customers I actually have to imagine myself doing all sorts of evil nasty things on them like stuffing them into an iron maiden so that I can continue smiling at them Laughing

Wanda SG

In short, their staff at their shop + hotline staff wrongly advised me to choose the wireless modem option (gotta pay extra $138 ) bec i have 2 pcs at home. But their technician came to install wired connections bec we're not using notebooks or laptops, i.e. no wireless connection was ever made - both pcs are wired up.

Now I refused to pay the extra $138, but they claim I was the one who chose that option...yes, but who was it who made the misrepresentation and made me choose the wrong option? At no point did I say i'm using laptops, and at no point did their staff check. I think they didn't ask on purpose. Confused

elindra SG

My SO's theory is that after a tradegy like a bomb tragedy it is the best time to go coz everyone will cancel their bookings and things will be dirt cheap

His line of reasoning is that it is highly unlikely that there will be another bombing right after because everyone has been scared away anyway. Rolling Eyes

He went to Bali right after the Bali bombings

fudgester SG

After my A Levels (prior to enlistment), I worked at a 7 Eleven outlet.

One day, while I was working there, several girls from a nearby convent school started laughing and poking fun of my low-pitch, mixed accent voice when I told them how much their Slurpees cost.

They don't know how much it hurt me when they laughed at me... it brought back bad memories of secondary school when many of my classmates (childishly) hated me because of my accent. Neutral

Wanda SG

Thanks. I was thinking of director, but it would be very silly if they ever let this matter go up to that level.

elindra SG

Ah k
Just make more noise and if nothing happens threaten to go to the press
It helps alot
Singnet hates dramas like these

My dad got away with buying a handphone at $200 bucks less coz they put up the wrong price tag Laughing

He was like WHAT!!! HOW CAN YOU CHEAT CUSTOMERS and was shushed up and pulled aside and got it at the lower price

the_don SG

Shocked Shocked Shocked

men r weird Shocked

elindra SG

OMG that is so mean of them and totally insensitive!!

Wanda SG

Yes, i agree with your SO's theory. Laughing Shd have gone to Bali imediately but no, had to go in Oct 2005 and then Bali was bombed on our 2nd day there, just a street away.

elindra SG

Laughing
Hey at least the 2 of you are ok Smile

the_don SG

erhm i think their director gets this kind of emails everyday......

i had experience something similar. mine was also the person tell me the wrong thing and i buy liao cannot work.

the person at the counter had assured me that the modem had router functions inbuild. but after 2 weeks of trying use the routing function, i found out the modem does not have router functions.

i went over to hello shop and bang table. finally after 3 weeks they got their vendor to bring a brand new modem and fix it up for me. Mr. Green

Wanda SG

Yes, the press! Laughing

But it's true, their misrepresentation IS cheating. I would pay if it was my genuine mistake, but I really din know better, and did what their staff said.

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